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Terms and Conditions

General Terms & Conditions All system products sold by New Vision Computers & Technologies have a one-year warranty on parts and labor from the invoice date of the original purchase. This warranty does not cover any items that are in one or more of the following categories: software; sound cards; speakers; external devices; accessories or parts added to a New Vision system after the system is shipped from New Vision Computers & Technologies. The warranty does not apply to those products that are damaged due to misuse, abuse, negligence, modification by any party other than New Vision Computers & Technologies or problem caused by use of hardware / software not supplied by New Vision Computers & Technologies. DOA (Dead On Arrival) Return Policy Any defective product purchased within 7 days from the original invoice date will be considered DOA. Purchaser must call New Vision Computers & Technologies RMA department immediately to get an RMA number for return. New Vision Computers & Technologies reserves the right to inspect and test all DOA merchandise. No replacement or exchange if the returned merchandise has been tested and found that it meets manufacturer's specifications. No replacement or exchange if the returned merchandise was damaged due to misuse, either abuse or negligence. RMA Return Procedures All returned merchandise must have a RMA number assigned by New Vision Computers & Technologies prior to its return. Previous RMA numbers may not be reused. Please go to - http://www.nvtcomputers.com/index.php?p=rma to submit your RMA Request. The Customer Service Department is open Monday through Friday from 10:00 AM to 6:00 PM (CST). All RMA products must be returned within 15 days of receipt of an RMA number, otherwise the RMA number will be voided and the package will be refused. Any returned product tested that is not defective or does not belong to New Vision Computers & Technologies will be returned to the customer, at customer's expense. An inspection fee will be charged to the customer for any parts returned that are found not defective. Purchaser must prepay all delivery or shipping charges in order to return any defective product under this warranty policy. Returned merchandise must be in the original boxes and packaging material, especially floppy and hard disk. They must be properly wrapped in plastic or anti-static bag to ensure it is shipped in a dust free and anti-static environment. The RMA number must be prominently displayed on the label of the shipping box. All contents within the box must include a description of the problem. New Vision Computers & Technologies is not responsible for any damaged package shipped from the purchaser to New Vision Computers & Technologies. Due to vibration, pelaspan (Styrofoam "peanuts") is not a suitable packing material when used alone. The purchaser will be charged for any missing accessories and packaging material if the returned merchandise is not packaged in its original packaging material. Credit Policy All opened software sales and extended warranties are final. New Vision Computers & Technologies will not refund money or exchange any software purchase that is opened. The following conditions must be satisfied should a credit be issued: Merchandise needs to be returned within 7 days of the original invoice date. Due to constant price changes, CPUs and memory modules will not be accepted for credit or refund after seven 7 days. Merchandise must be in original packaging and condition, including all accessories and manuals. There will be a charge for missing or damaged parts. A 15% restocking fee will be charged for all returned merchandise that meets manufacturer or P.O.'s specifications. General Information After being received by New Vision Computers & Technologies, out-of-warranty RMA returns will be shipped back to the customer within 30 days. Some special items may take longer due to manufacturer shortage of stock. Parts replaced or purchased as part of an out-of-warranty service have 3-month warranty from the date of the replacement. All items will be returned to the customer via UPS Ground service. After receiving the RMA returns, the purchaser must inspect the shipment immediately for any physical damage, which must be reported within five working days of the invoice date. New Vision Computers & Technologies does not accept liability beyond the remedies set forth in this warranty statement or liability for incidental or consequential damages, including without limitation any liability for products not being available for use or for lost data or software. In no event shall New Vision Computers & Technologies be liable for indirect, special, or consequential damages such as loss of profits or business opportunities, and in no event shall New Vision Computers & Technologies liability exceed the purchase price. New Vision Computers & Technologies reserves the right to modify the above terms and conditions at anytime without consulting the customers. In case of legal action, jurisdiction, and venue will be at New Vision Computers & Technologies place of business in Pensacola, Florida. A 1.5% finance charge per month will be charged on all past due invoices. Customer agrees to pay all collection costs, including attorney's fees and court costs, and, if such are required, a $25.00 service charge for each returned check.

 

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